Workflow
Operations & Turn Times
Processing efficiency, suspended pipeline triage, and SLA monitoring.
Processing Turn Times
Avg days vs SLA
Suspended Pipeline · Reasons
Triage and recovery management
Income Documentation
avg 14 days suspended
42
Appraisal Issue
avg 21 days suspended
36
Title / Lien Cleanup
avg 18 days suspended
28
Borrower Unresponsive
avg 26 days suspended
31
Credit Re-pull Needed
avg 11 days suspended
22
DTI Recalc
avg 9 days suspended
18
Insurance Verification
avg 7 days suspended
10
SLA Health Gauges
Performance against operational SLAs
Initial Disclosures
96%
Submission to UW
88%
Conditions Cleared
81%
CTC to Funding
92%
Doc Out to Sign
79%